The reporter was Michael Dresser and I had disagreed with his support for the imposition of a $1.50 monthly fee for EZ-Pass accounts. I felt it was unfair to impose an account fee when, for years, the State of Maryland had practically been pushing the EZ-Pass system onto its residents. Supposedly, it would save everyone time and money. I felt it was an unfair bait-and-switch. But I still appreciated the effort and articles the reporter has put into the issue, so I wrote him a copy of my complaint. I never expected a follow-up call from him! The amazing thing was how quickly the agency acted to get me my refund once the transportation reporter from the Sun was on their case. Within two days, they had phoned me and asked to send a refund directly to my credit card and it was done. It was a small amount of money, but the principle of a government agency following through on its word mattered a lot to me. I wondered, how likely is it someone gets their complaint to just the right person to solve a bureaucratic hassle? I got lucky on this small issue, but I would hate to have to rely on a newspaper reporter to get my health care problems sorted out if we ever go to government health care.
Here's the link to the Baltimore Sun article:
"And from what I'm hearing from readers such as John B. Ramsey of New Carrollton, the authority has bungled the job of giving back people's money."
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